We recently updated how SMS notifications are sent from Blackline Live to ensure they always come from the same number. This makes it easier to recognize messages from Blackline and reduces the chance of them being missed, ignored, or marked as spam.
You can choose to receive SMS notifications for alerts and/or notifications using the Alert profile or Notifications profile in Blackline Live. To ensure scalability and timely delivery, we maintain a pool of phone numbers that are available to send SMS notifications and handle varying volumes of SMS traffic efficiently.
Going forward, once you receive an SMS notification from a specific number, that number will be assigned to you for future notifications. This mapping will be maintained as long as at least one SMS notification is sent in a year, ensuring that you receive all subsequent SMS notifications from the same number.
This will allow you to save the assigned number to your phone, ensuring easier recognition of Blackline SMS messages and allow you to keep your SMS message history in one place.