UPDATES & NOTIFICATIONS

On July 31, 2025, Blackline Safety will be discontinuing support for the following products:

Starting Monday, June 16, French-speaking customers who call our North America Customer Care number (1-877-869-7212) will be able to select French as an option...

Effective October 1, 2024, Blackline Safety is simplifying our North American RMA – Return For Evaluation program for out of warranty products by introducing a...

Due to technical difficulties, the main phone lines for our Blackline Safety UK Europe office, including Sales and Technical Support, are currently...

A major global IT outage is affecting industries around the world, including airlines, banks, healthcare, shops, and broadcasters.

To serve you better while reducing our environmental footprint, on July 15, 2024, we will begin shipping all G7 orders of 35 devices or more in bulk packaging...

To help serve you better, we have upgraded our phone system and simplified our menu options when you call Blackline Safety.

Updated on February 22, 2024: This issue has been resolved. Original post: We have received reports that some U.S. customers are experiencing intermittent...

Update - March 5, 2024: We are pleased to announce that after significant troubleshooting, the root cause of the intermittent connectivity issue has been...

Updated on December 1, 2023. The November 2023 G7 update will be available starting on December 4, 2023.

The November 2023 Loner Mobile update (app version 1.9.20.7 for iOS and version 1.9.20.9 for Android) will be available on November 22, 2023.

Updated on November 8, 2023. The November 2023 G6 update will be available on November 10, 2023. The update includes:

Updated May 31, 2023. This issue has now been resolved. Blackline Analytics is experiencing a service disruption, which began on May 29, 2023.

To protect Blackline Live against attempts at unauthorized access and brute force hacking attacks, we have recently implemented stricter log in security...

Updated May 20, 2021 EXO's global firmware version 3.450R1 is coming soon! It will be made available in late May or early June of 2021.

Updated October 12, 2021 G7's global firmware version 3.450R1 is coming soon! It will be available on October 18, 2021.

G7's global firmware version 3.445R1 is coming soon!

COVID-19 and government recommendations and regulations for social distancing and shutting down of non-essential businesses has made a dramatic impact around...

G7's global firmware version 3.441R1 is here! It was made available July 13, 2020.

This newest version of Loner Mobile for Android and iOS brings you an important new feature: push notifications. When push notifications are turned on, Loner...

G7's global firmware version 3.430R1 is coming! It will be rolling out April 30, 2020. This update follows the European firmware release that went out March...

The newest version of Loner Mobile is now available in your device's corresponding app store. This version features:

Updated: October 25, 2022 For more information on cleaning and disinfecting Blackline Safety portable gas detectors, area gas monitors, and accessories, please...

Updated March 17, 2020 G7's newest firmware 3.430R1 is coming! It will be rolling out March 20, 2020. This release will be sent out over the air to our...

Updated April 8, 2020 As you may be aware; Blackline Safety was previously experiencing problems with our usage reports, specifically resulting in occasional...

Update March 2, 2020: Display issue fix has been deployed successfully. Thank you for your patience! Update February 28, 2020: Estimate for a fix to be...

Dear valued customer, With the introduction of our line of G7 safety wearables, the Blackline Safety Loner 900 and Bridge product has reached its end-of-life...

Dear valued customer, With the introduction of our line of G7 safety wearables, the Blackline Safety Loner M6 product has reached its end-of-life and has been...

The newest version of Loner Mobile is now available in your smartphone's corresponding app store. This version features:

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on...

We would like to inform our customers that Blackline Safety will be shutting down its legacy Consumer portal (app.blacklinegps.com). Legacy products such as...

Dear Blackline Safety Customer,

Update — September 19, 2019

As a Blackline Safety customer, we would like to advise you that the service interruption our cellular communication provider was experiencing has been...

As a Blackline Safety customer, we would like to advise you that our Satellite communication provider Iridium has notified us about a planned maintenance that...

G7's newest firmware: 3.421 is coming! It will be rolling out Monday, September 9 G7's newest firmware update 3.421 features a variety of new features. These...

Please be advised that effective August 1, 2019, Blackline will only support web clients using TLS 1.2 and newer. Support for older TLS versions with known...

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on July...

As a Blackline Safety customer, we would like to advise you that our Satellite communication provider Iridium has notified us about a planned maintenance that...

The newest version of Loner Mobile is now available in your smartphone's corresponding app store. This version features:

Times updated June 7, 2019

As a Blackline Safety customer, we would like to advise you that our Satellite communication provider Iridium has notified us about a planned maintenance that...

As a Blackline Safety customer, we would like to advise you that we will be conducting a planned System Maintenance on June 3, 2019 at 02:00 MDT/09:00...

Fix deployed May 31, 2019

As a Blackline Safety customer, we would like to advise you that we will be conducting a planned System Maintenance on May 10, 2019 MDT/ May 11, 2019 BST and...

The newest version of Loner Mobile is now available in your smartphone's corresponding app store. This version features:

G7's newest firmware update 3.411 features a variety of new features. These new features include:

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on March...

As a Blackline Safety customer, we would like to advise you that our Satellite communication provider Iridium has notified us about a planned maintenance on...

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on...

Resolved as of March 1, 2019

This interruption has been resolved as of of 08:46 MST

As a Blackline Safety customer, we would like to advise you that we will be conducting a planned system maintenance on February 9, 2019 MST/ February 10, 2019...

In order to improve our company configuration recommendations and help streamline new deployments, we have made adjustments to some of the default settings in...

Loner Mobile’s newest update is now available from your iPhone or Android’s corresponding app store. This update includes some cool new additions as well as...

Loner Mobile's newest update is now available from your iPhone or Android's corresponding app store. This update includes some cool new additions as well as...

As a Blackline Safety customer, we would like to advise you that we are currently experiencing intermittent issues with our voice communication service...

As a Blackline Safety customer, we would like to advise you that our Satellite communication provider Iridium has notified us about a planned maintenance on...

An update is being made to G7’s firmware to alter the behavior of the bump test and calibration reminder intervals. This update allows these intervals to work...

WHAT IS PUSH-TO-TALK? Push-to-talk allows G7c to function similarly to a walkie-talkie, where G7c devices in the same organization and on the same channel will...

WHAT IS A PUMP CARTRIDGE? G7’s pump cartridge is a plug-and-play cartridge Blackline offers that you can attach to G7. This cartridge allows you to test...

Focused floorplan view in alert management A new Blackline Live update has been rolled out that focuses the map view while managing an alert in the portal....

Another set of reports has been added to Blackline Analytics — these new asset utilization reports deliver valuable visuals and information logs about devices...

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on...

Updated: March 1, 2023 Blackline Safety’s Indoor Location Technology is getting an upgrade in order to support new G7c hardware. With this transition, there...

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on...

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on...

Device language is now becoming a configurable setting in the G7 configuration profile. Previously, device language could be changed on the device itself, but...

Loner Mobile's newest update is now available for download. iPhone users can expect to see version 1.9.0, and Android users can expect to see version 1.9.0.1.

We are excited to be introducing a new report as part of our analytics feature on Blackline Live. Blackline Analytics is a collection of interactive and highly...

Updated July 14, 2020 Mass notifications are now available to every organization on Blackline Live, and allow portal managers to send messages to their fleet...

Edited September 6, 2018

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on August...

Loner Mobile is getting an update to the check-in timer, where users can set their timer without the need to stop monitoring. This update also features...

Planned Satellite Service Provider Maintenance Advisory August 2, 2018 MDT/BST/UTC As a Blackline Safety customer, we would like to advise you that our...

As a Blackline Safety customer, we would like to advise you that we will be conducting a Planned System Maintenance on July 25, 2018 MDT / July 26, 2018...

Edited August 8, 2018

NOTE: This planned maintenance has been cancelled, your service will not be affected.

Edited October 24, 2018

Edited February 11, 2019

NOTE: This planned maintenance has been cancelled, your service will not be affected.

To improve the user experience for our customers, Blackline is introducing a newly-designed G7 configuration profile page in Blackline Live. This updated...

Blackline Live’s device configuration is getting a new look! To match the sleek, modern appearance and improved functionality of the new pages introduced with...

May/June Seminars The following training seminars will take place on various devices. Each seminar will feature a Blackline Engagement Manager live in front of...

Seamless Maintenance Windows Our Software team uses seamless maintenance windows to maintain our infrastructure, ensure that security standards up-to-date and...

Seamless Maintenance Windows Our Software team uses seamless maintenance windows to maintain our infrastructure, ensure that security standards up-to-date and...

As a Blackline Safety customer, we would like to advise you that our Satellite communication provider Iridium has notified us about a planned maintenance on...

G7 firmware updates to Blackline devices are deployed wirelessly in real-time, providing no device downtime or interruptions for users.

About this update Our Winter18 update article provides more information about this update that includes a new look and the option to centralize customer...

November 24th, 2017 MST / November 25, 2017 GMT/AEDT As a Blackline Safety customer, we would like to advise you that we will be conducting a Planned System...

As a Blackline Safety customer, we would like to advise you that one of our cellular communication providers will be conducting a planned maintenance on...