G7x Device Issue After Firmware Update 3.501

We have identified a technical issue that may affect a small number of G7x devices following the recent 3.501 firmware update.

Affected Devices

• G7x (original version 3973*/3974*) equipped with a current generation cartridge (cartridge ID 88570 or lower)

Symptoms

After installing firmware version 3.501 and restarting, impacted devices may:

• Display a message stating: Firmware successfully updated to 3.501R1.
• Show an ‘X’ on all sensor readings and enter an alarm state

If your device matches the criteria above and displays these symptoms, a replacement cartridge is required. Please contact Technical Support to initiate a Return Merchandise Authorization (RMA) for a replacement.

Our highest priority is ensuring the reliability of the services you depend on. We are committed to resolving this issue as quickly as possible.

For any questions or assistance, please contact Blackline Safety Technical Support.

TECHNICAL SUPPORT

North America (24 hours)

Toll Free: 1-877-869-7212 | support@blacklinesafety.com

Europe (8am-5pm GMT)

+44 1787 222684 | eusupport@blacklinesafety.com

International (24 hours)

+1-403-451-0327 | support@blacklinesafety.com