*RESOLVED* EXO Firmware Issue Affecting MPS Sensors

Last updated: March 12, 2025

We are pleased to inform you that the firmware to resolve this issue is now available and being pushed to your EXO devices. The firmware will take approximately two days to reach all devices.

Please follow the directions below to check the firmware download status. When the firmware has fully downloaded, you must restart your device to complete the installation.

If you have any questions, please contact our Technical Support team.

We have identified a firmware issue affecting EXO 8 devices (firmware version 4.0) and G7 EXO devices (firmware version 3.501) when used with an MPS sensor. This issue may cause devices to experience a hardware error that temporarily disables the MPS sensor. Our investigation has confirmed this is strictly a firmware issue—your MPS sensor hardware is functioning properly.

Resolution Timeline

We have identified the root cause and are actively developing a firmware update. The update is scheduled for release on Wednesday, March 12, 2025.

Recommended Actions

Immediate Steps

• Enable Hardware Error Notifications
  Enable Hardware Error notifications in your Blackline Live notification profile to receive immediate alerts if your EXO experiences an error. To do so, follow the instructions in this support article.
• If You Experience a Hardware Error
  If your EXO displays a hardware error, power cycle the device to clear the error and restore normal operation.

When the Firmware Update Is Released

• Check the firmware update progress by signing in to Blackline Live, then selecting Menu > Reports > Version Update Status. You will see the new firmware version being downloaded and the progress. When the download is complete, the report will display 100%. At this point, power cycle your EXO.

Technical Support

We understand the critical importance of your safety monitoring equipment and are working diligently to deliver a comprehensive solution. If you have any questions or concerns, please contact our Technical Support team.

North America (24 hours)

Toll Free: 1-877-869-7212 | support@blacklinesafety.com

Europe (8am-5pm GMT)

+44 1787 222684 | eusupport@blacklinesafety.com

International (24 hours)

+1-403-451-0327 | support@blacklinesafety.com