EXO Firmware Issue Affecting MPS Sensors
March 5, 2025
Last updated: March 5. 2025
We have identified a firmware issue affecting EXO 8 devices (firmware version 4.0) and G7 EXO devices (firmware version 3.501) when used with an MPS sensor. This issue may cause devices to experience a hardware error that temporarily disables the MPS sensor. Our investigation has confirmed this is strictly a firmware issue—your MPS sensor hardware is functioning properly.
Resolution Timeline
We have identified the root cause and are actively developing a firmware update. The update is scheduled for release on Wednesday, March 12, 2025.
Recommended Actions
Immediate Steps
- Enable Hardware Error Notifications
Enable Hardware Error notifications in your Blackline Live notification profile to receive immediate alerts if your EXO experiences an error. To do so, follow the instructions in this support article. - If You Experience a Hardware Error
If your EXO displays a hardware error, power cycle the device to clear the error and restore normal operation.
When the Firmware Update Is Released
- Check the firmware update progress by signing in to Blackline Live, then selecting Menu > Reports > Version Update Status. You will see the new firmware version being downloaded and the progress. When the download is complete, the report will display 100%. At this point, power cycle your EXO.
Technical Support
We understand the critical importance of your safety monitoring equipment and are working diligently to deliver a comprehensive solution. If you have any questions or concerns, please contact our Technical Support team.
North America (24 hours)
Toll Free: 1-877-869-7212 | support@blacklinesafety.com
Europe (8am-5pm GMT)
+44 1787 222684 | eusupport@blacklinesafety.com
International (24 hours)
+1-403-451-0327 | support@blacklinesafety.com
