This support article details how to view, create, and edit notification profiles in Blackline Live.
Notification profiles are used to send out emails and SMS messages to team members. Although notification profiles are similar to alert management profiles, they are not the same.
Notification profiles are used to send updates for non-alert events, such as low battery, log on, log off, network connection losses, or hardware errors. While these events do not demand the attention of monitoring personnel, it allows team members to be notified of the event and address the situation if needed.
As with alert profiles, notification profiles let you define notified contacts, device events, and devices. When a defined device experiences an event that is toggled on in the profile, the notified contacts receive an email or SMS.
Viewing Notification Profiles
To view notification profiles:
- From the Main menu, select Alert profiles. The Alert profiles page opens.
- Select the Notifications tab to view the Notification profile page.
- Select the pencil icon to view the details of an existing profile. The Notification profile details page opens.
Creating a new Notification Profile
To create a new notification profile:
- From the Notification profiles page, select Create Notification Profile. The Notification profile details page opens.
Editing Notification Profile Details
Update an alert management profile by editing cards on the Notification profile details page. The page is composed of multiple sections, including device notification, notified contacts, and device users.
To edit notification profile details:
- From the Notification profile details page, edit any of the following:
Device notification — manage what events on the device result in a notification in Blackline Live by toggling each event type on or off.
NOTE: For G6 devices, Blackline Safety recommends only turning on notifications for high gas, STEL, and gas sensor over limit alerts.
Notified contacts — manage who should be notified when an alert occurs. Notified contacts are sent an email, SMS message, or both. Existing contacts can be removed by selecting the red delete icon in the column after Contact Method.
NOTE: Ensure that team members listed as notified contacts have an updated mobile number and email information in their team member profile.
Device users — add multiple device users to a notification profile so that they share the same notification protocol.
Select Add User to add device users to the notification profile. Remove existing device users by selecting the delete icon.
Technical Support
If you have any questions about managing your Blackline Live notification profiles, please reach out to our Technical Support team for assistance.
North America (24 hours)
Toll Free: 1-877-869-7212 | support@blacklinesafety.com
Europe (8am-5pm GMT)
+44 1787 222684 | eusupport@blacklinesafety.com
International (24 hours)
+1-403-451-0327 | support@blacklinesafety.com
