Blackline Safety 3G Device Upgrade Programme

Major telecommunications mobile network operators across Europe have begun phasing out their 3G service to retire older equipment and prepare for new technology. Providers have been shutting down their networks at different times throughout the last 18 months, depending on the area.

This article contains the following topics:

What this means for you
Affected device upgrades
What you need to do
Warranties on new devices
G7 device cartridges
Returning/Recycling your old device(s)
Learn more
Customer Care

What This Means for You

If you are a European Blackline Safety customer with a 3G G7c device, based on your provider, the device will no longer be able to connect to the 3G cellular network for monitoring. The devices will still operate where a 2G cellular network is available, but data collection over-the-air will be limited. Affected G7c Unit ID numbers start with:

3568
3569

NOTE: Your Model type and Unit ID number are located on the back of your device.

Affected Device Upgrade

Your Blackline Safety Sales Representative, a Client Success Manager or other Blackline team member will reach out to you via phone or email to discuss replacing your device(s) and transferring device assignments in Blackline Live.

All devices are subject to one of our upgrade offers that will be outlined by your representative.

What you Need to Do

When you receive your call or email from your Blackline Rep or Blackline Partner, they will inform you of when you can expect your new device(s) after placing an order, and will request information from you to help us update Blackline Live with your new device IDs. If you haven't received a call or email by 18^th October, please reach out to Blackline Safety Customer Care

Blackline Live

If you have an organisation set up in Blackline Live, now would be a good time to review your organisation to ensure it is up-to-date and accurate, including:

Updating your team member list
Ensuring devices are assigned to the correct users (where applicable)
Ensuring devices are placed in the correct alert and configuration profiles

This will streamline the device transition. For information on how to review and update your Blackline Live organisation, see Maintaining your Blackline Live Organisation Quick Reference.

We recommend that you also communicate the upcoming change to device users in your company, so they are aware of what to expect.

Warranties on New Devices

Your new device will come with a new warranty period starting on the day the new device is shipped.

G7 Device Cartridges

Please note that only your device’s base unit(s) will be updated. Cartridges are not affected by the 3G network retirement, so cartridges attached to your old devices will still function as designed.

When you receive your new device base unit(s), you must remove the cartridge from the old device base unit(s) and install it on the new device base unit(s).

NOTE:You MUST complete these steps for all devices with cartridges:

To switch the cartridge on your G7:

Power off your old G7 and your new G7 base unit.
Using a Phillips #1 screwdriver, remove the screws on each side of the cartridge.
Pull up on the cartridge to remove it from the old base unit.
Slide the cartridge onto the new base unit, ensuring the cartridge is lined up on the guide rails and fits into place.
Replace the screws removed in step 2 on each side of the cartridge on the new base unit.
CAUTION: Risk of damage to equipment. Always use a manual (not electric) screwdriver when removing or installing the cartridge to avoid damaging the device’s plastics.
Calibrate your device.
NOTE: If you have an O₂ sensor, it may automatically enter an extended stabilisation period of up to 20 minutes after installing your cartridge on the new base unit. Wait until this stabilisation period is complete before calibrating.
If applicable, have your company's Blackline Live Administrator confirm that your new device(s) has been assigned correctly in Blackline Live and then distribute the device(s) accordingly.

Returning/Recycling Your Old Device(s)

NOTE: You must remove the cartridge(s) from your old G7 device base unit(s) before proceeding with the instructions in this section.

If you recycle your old device(s), please ensure you do so responsibly and in accordance with any electronics recycling policies in your area. Ask your Blackline contact or distributor if you require assistance to return or recycle your old device(s).

Learn More

Visit support.BlacklineSafety.com for more information on G7 cartridges and devices.

Customer Care

For technical support, please contact our Customer Care team:

+44 1787 222684
eusupport@blacklinesafety.com