Customers will notice the change log at the bottom of their configuration profiles was updated on July 17th with the initiator “Blackline Safety Customer Care | Customer Care”. Configuration profile settings were not altered – however, new functionality was added which required the configuration to be automatically re-saved by our system.
Typically, upgrades to the configuration profile page do not require all profiles to automatically be re-saved. However, this update was very complex and required the coordination of a device-side firmware update in conjunction with a server-side software update. As a result, all configuration profiles were re-saved, which initiated a change log description at the bottom of the page.
The update was made programmatically, not manually by a customer care agent. The section of the change log describing which account initiated the change was listed as “Blackline Safety Customer Care | Customer Care” so that our customers would know who to contact for further information about the change.
- On July 17th, 2020 all configuration profiles were re-saved automatically
Why did it happen?
- New functionality was added to all configuration profiles which required a re-save
What was the impact?
- The configuration change log updated to read, “Blackline Safety Customer Care | Customer Care”
- No settings within the profiles were changed