Recognizing Scam Callers

This article describes how to recognize and address phishing calls directed toward your work environment.

By now, we are all aware of phishing scams where criminals call or send a message that threatens dire consequences if you do not act quickly to provide information or money. These scams may demand money in the form of cash or gift cards, or target your personal information (e.g., passwords, financial accounts). They create a sense of urgency to get you to act without thinking things through.

As people gain exposure to the ways criminals try to steal their information, scammers look for novel ways to trick people to disclose important details. Being alert to the potential for fraud and knowing what to look for is key to protecting your information.

One way scammers try to get your information is to pretend to be a business that you do business with. A scammer will call your business line and pretend to be from another business that provides you goods or services. They will state that there are issues with your account, system access, services, or something similar, and then ask for detailed account information to ‘rectify’ the issue.

Just as you would if you received a call on your personal phone, if you receive an unsolicited call from someone claiming to be a business that you do business with, you should always take steps to verify the call’s legitimacy and their identity. The easiest way is to end the call, look up the business’s phone number, and call the business back to verify that the call is real. Do not use a number provided by the caller, as it could be fraudulent.

If you receive a suspicious phone call asking for account information from someone you think may be impersonating a Blackline Safety representative, end the call and contact the Blackline Safety Technical Support team directly to verify the call.

If you are worried you may have been targeted or think you may have divulged account information to someone other than a legitimate employee or representative of any business, it is best to notify the business and to immediately change your password. If you ever need to change your Blackline Safety password, you can use the following links:

European domain customers: https://eu.live.blacklinesafety.com/forgot
U.S. domain customers: https://live.blacklinesafety.com/forgot

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