*Resolved* Blackline Live Reports Page Issue
June 25, 2025
Updated July 23, 2025.
To remediate the issue outlined below, on July 24, 2025 we will be rolling out a new Device Version page. Moving the information from the Reports page to its own page improves performance, usability, and supports future enhancements. We will also restore the Reports page and refine the export functionality.
Device Version Page
The new Device Version page allows you to:
- View the firmware version and status of devices in your Blackline Live organization.
- Commit firmware updates directly from the page.
Warning: Committing a firmware update will initiate a device reboot. Please ensure coordination with your end users before performing this action to avoid any disruption in safety monitoring.
To access the Device Version page, log in to Blackline Live, then select Menu > Resource > Device Version.
Reports Page
The Reports page will be restored with a refined export capability. You will be able to:
- Export up to 1 month of data at a time, which eliminates page time-outs.
- Access data from the last 200 days.
We appreciate your patience and understanding as we work to improve your experience. If you have any questions or need assistance, please contact our Technical Support team.
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We have identified a technical issue with Blackline Live’s Reports page. We are actively working to provide an alternate link to access the information on this page as quickly as possible. We will provide an update on the issue in five business days.
In the meantime, you can visit your Blackline Analytics reports for the same information you get from the Reports page. You can also navigate directly to the Version update status page by using the URL for your domain:
- North America and ROW domain: https://live.blacklinesafety.com/ota-firmware/
- Europe domain: https://eu.live.blacklinesafety.com/ota-firmware/
If you have any questions or concerns, please contact our Technical Support team.
TECHNICAL SUPPORT
North America (24 hours)
Toll Free: 1-877-869-7212 | support@blacklinesafety.com
United Kingdom (8am-5pm GMT)
+44 1787 222684 | eusupport@blacklinesafety.com
International (24 hours)
+1-403-451-0327 | support@blacklinesafety.com
