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***RESOLVED*** Degraded U.S. Cellular Communications Affecting Blackline Safety Devices

Updated on February 22, 2024:

This issue has been resolved.

Original post:

We have received reports that some U.S. customers are experiencing intermittent network connectivity interruptions for their Blackline Safety devices, causing the green SureSafe LED light to flash.

We have investigated and determined that the issue is related to the ongoing AT&T outage, which may also be affecting other cellular carriers.

The network connectivity issue affects G7c and EXO devices. No data is lost during intermittent network connectivity, but device communication and transmission of high urgency notifications may be delayed.

If you are experiencing this issue, please contact our Technical Support team and resort to your company’s secondary safety protocol.

Blackline Safety is committed to the safety and performance of your team. We take issues of safety and quality very seriously and apologize for the issues you are experiencing.