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Delay in display of usage and compliance report

Update — September 19, 2019

Display of G7c and G7x data in the usage and compliance report has been fixed. G7 bridge data is still currently unavailable until further notice.

Please be advised that we are currently experiencing delays in the data being displayed in the usage and compliance report:

  • Displayed G7 device usage is delayed by one day
  • Displayed G7 bridge usage is currently unavailable

We would like to assure our customers that their usage and compliance data is still being collected and stored safely, even if it is not currently visible in the report. Once this has been resolved, all data will be retroactively fixed.

We are working to resolve these display issues, and will send out updates as they become available.