Loner Duo End-of-Life
November 22, 2022
The Blackline Safety Loner Duo product has reached its end-of-life (EOL) and is discontinued. Blackline will continue to provide customers with technical support for Loner Duo devices until November 30, 2024.
CUSTOMER FAQS
WHY IS THIS HAPPENING?
Blackline Safety has decided to discontinue the sale and manufacturing of the Loner Duo hardware product. After a thorough review of Blackline’s existing product offering, the decision was made to discontinue this product to provide customers with the most advanced products while efficiently managing our product portfolio.
WHEN WILL THIS BEGIN TO TAKE EFFECT?
EOL Key Dates:
|
End-of-Sale |
The last date that product was available for purchase. |
Oct 31, 2022 |
|
End-of-Support |
The last date Blackline will provide service & support for the product. |
Nov 30, 2024 |
HOW WILL MY LONER DUO DEVICES BE IMPACTED?
Devices will continue to function as normal. Blackline Safety will continue to provide technical support to customers until November 30, 2024. After this time, there will be no further updates, fixes, or hardware repairs. For technical support or to discuss migration options please contact our Customer Care team at:
North America
support@blacklinesafety.com | 1-877-7212 (toll-free)
United Kingdom & Europe
eusupport@blacklinesafety.com | +44 1787 222684
International
support@blacklinesafety.com | +1-403-451-0327
WHAT ARE MY PRODUCT MIGRATION OPTIONS?
The Loner Mobile application will still function without the Loner Duo device. Should you require an additional layer of protection, Blackline Safety offers an SOS Button accessory that pairs with your smartphone’s Loner Mobile app. SOS Button product information can be found here.
For alternative options, please contact our Customer Care team to discuss.
WILL LONER MOBILE BE IMPACTED?
No. The Loner Mobile application will still function without the Loner Duo device.
WHAT HAPPENS IF MY LONER DUO DEVICE WAS RECENTLY PURCHASED?
Devices will still be fully supported under the standard 1-year warranty. Please contact our Customer Care team for any technical support.
WHAT SHOULD I DO IF MY DEVICE IS STILL UNDER WARRANTY?
For devices still under the 1-year warranty Blackline will continue to offer technical support. Please visit support.blacklinesafety.com or contact our Customer Care team for any technical support.
WHAT HAPPENS IF MY DEVICE NEEDS REPAIR OR REPLACEMENT?
Devices will still be fully supported under the 1-year warranty. Please contact our Customer Care team for any technical support.
