*RESOLVED* Planned Maintenance Advisory for May 10, 2019 21:00 MDT/ May 11, 2019 04:00 BST, 13:00 AEST
May 8, 2019
As a Blackline Safety customer, we would like to advise you that we will be conducting a planned System Maintenance on May 10, 2019 MDT/ May 11, 2019 BST and AEST .
Devices operating outside of cellular coverage will be impacted. Any devices located in cell coverage will not be affected as they will switch from satellite to cell coverage.
Please keep in mind that your device is connected when it is displaying a solid green light. In the event that your device has a flashing green light you may need to revert to your company’s secondary safety protocol.
We recommend to perform an early check-in on the device prior to the start of the maintenance window in order to reset the check-in timer and send the most up to date location information to the Blackline Live portal.
Please review the important details below for schedule information:
Maintenance Window Information:
The duration of the maintenance is planned for 30 minutes with up to 10 minutes of service interruption.
Start: May 10, 2019 - 21:00 MDT
Start: May 11, 2019 - 04:00 BST
Start: May 11, 2019 - 13:00 AEST
End: May 10, 2019 - 21:30 MDT
End: May 11, 2019 - 04:30 BST
End: May 11, 2019 - 13:30 AEST
Click here to view additional time zones.
Safety Products Affected
• Loner 900 /Bridge
• G7X/ Bridge
Contact Us
If you have any questions regarding this service interruption, please feel free to contact Blackline's Customer Care team.
Email: support@blacklinesafety.com
North America phone number: 1-877-869-7212
Blackline Safety Europe phone number: +44 1787 222684
International phone number: +1-403-451-0327
