*RESOLVED* Planned Satellite Service Provider Maintenance Advisory February 27, 2019 MST/GMT , February 28, 2019 AEDT
February 26, 2019
As a Blackline Safety customer, we would like to advise you that our Satellite communication provider Iridium has notified us about a planned maintenance on February 27, 2019 MST/ GMT , February 28, 2019 AEDT .
Devices operating outside of cellular coverage will be impacted. Any devices located in cell coverage will not be affected as they will switch from satellite to cell coverage.
Please keep in mind that your device is connected when it is displaying a solid green light. In the event that your device has a flashing green light you may need to revert to your company’s secondary safety protocol.
We recommend to perform an early check-in on the device prior to the start of the maintenance window in order to reset the check-in timer and send the most up to date location information to the Blackline Live portal.
Please review the important details below for schedule information:
Maintenance Window Information
The duration of the maintenance is planned for 30 minutes:
Start: February 27, 2019 - 09:05 MST
Start: February 27, 2019 - 16:05 GMT
Start: February 28, 2019 - 03:05 AEDT
End: February 27, 2019 - 09:35 MST
End: February 27, 2019 - 16:35 GMT
End: February 28, 2019 - 03:35 AEDT
Safety Products Affected
- Loner 900 /Bridge
- G7X/ Bridge
Contact Us
If you have any questions regarding this service interruption, please feel free to contact Blackline's Customer Care team.
Email: support@blacklinesafety.com
North America phone number: 1-877-869-7212
Blackline Safety Europe phone number: +44 1787 222684
International phone number: +1-403-451-0327
