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Usage session issues in Blackline Analytics

Updated March 24, 2020

Please be advised that we have been experiencing issues constructing the usage sessions that are displayed in Blackline Analytics.

We have investigated the issue and are currently working towards a solution. As of the date of this update, we are confident that a fix will be deployed on or near April 14th. It is our goal that usage be retroactively available to August 2019.

For the meantime, we urge our customers to disregard usage data displayed in Blackline Analytics, and use alternate methods to measure usage. We will follow up with updates as they become available. Thank you for your patience!