LONER MOBILE/DUO/SOS BUTTON

Loner Mobile is compatible with the latest version of iOS (Apple) and Android (Google) operating systems.

Please ensure that you are regularly updating your iOS or Android operating system as well as updating to the latest version of Loner Mobile.

Loner Mobile can be downloaded from your corresponding app store:
Google Play
Blackberry
Apple iTunes store

Note: Your account administrator may turn off the ability for you to edit your configuration settings. In that case, your account administrator will need to make the changes for you from Blackline Live.

Ensure that monitoring is off. Configuration profiles are view-only when your safety is being monitored.

1. Open the Loner Mobile app.
2. Select settings in the top right corner.
3. Select Configuration Profile.
4. Use the toggles to edit your configuration profile.
5. Select save when finished.

If changes are made from Blackline Live, those settings will get pushed to your app (and override any changes to the same setting made app-side) upon next logon.

1. Ensure that you have not started monitoring before pairing Loner Duo
2. Turn on Bluetooth
3. Turn Loner Duo or SOS Button on
4. Select the Bluetooth icon
5. Select connect to device
6. Select scan for loner devices
7. Under available devices, select your Loner Duo or SOS Button
8. Select save
9. When the Duo or SOS Button is connected to Loner Mobile and monitoring is on the SureSafe light will glow solid green

Loner Mobile will now remember your Loner Duo or SOS Button and automatically pair when they are both within range and turned on.

Note: If you do not have permissions to sign in to the portal, your account administrator or our Customer Care team will have to resend the activation code for you.

To re-send an activation code follow these steps:

1. Navigate to live.blacklinesafety.com
2. Sign in with your email and password to the account you’d like to access. Navigate to the main menu.
3. Under features, select devices.
4. Select your device from the device ID column
5. Select resend activation code from the top right of the page. 
   Note: this option will not show if the device is not assigned to a team member or if the team member does not have a cell phone number
6. Your new activation code is being sent via SMS text to your phone number.

Loner Mobile needs cellular network access to monitor your safety. If you go out of cell service, Loner Mobile will prompt you with a message that it needs network access. Your check in timer will continue to count down, however no remote alerts will be generated in Blackline Live until you have re-gained network access.

If you are going to be working out of cellular range, Blackline Safety does not recommend Loner Mobile as a safety monitoring solution. However, Blackline does have satellite devices to suit these needs. More information is available here.

Typical usage of Loner Mobile with locations enabled will reduce the phone’s usual battery life by less than 20%.

Blackline does everything it can to minimize data usage. The exact amount of data used depends on variables such as how long the device is in use and how many communications to the Blackline Safety Network the app sends. The app does not send any media files (audio or photo files) making each communication to the Blackline Safety Network only a few kilobytes.

Loner Duo has a battery life of 12 hours continuous operation. Blackline recommends Loner Duo to be charging when not in use, even if the battery is not completely depleted.

SOS Button has a battery life of 2-3 months, based off of average usage.

You do not need Loner Duo or SOS Button to operate Loner Mobile.

Loner Duo is a person-worn device that uses low-power Bluetooth to pair with and enhance the overall capability of Loner Mobile. If you need to request help immediately and your smartphone is not within arm’s reach, Loner Duo has an SOS latch that can be used to trigger an SOS or silent SOS alert. Loner Duo can detect if you are not moving and offers a convenient way to check-in without having access to your Loner Mobile app.

SOS Button is a small, quarter-sized button that allows you to discretely call for help or acknowledge pending alarms. A triple press can be configured to send an SOS or SIlent SOS from Loner Mobile, and SOS button can be worn in your pocket, on your keys, clipped to your clothing or in a watch wristband.

Loner Mobile needs to run in the background of your phone to monitor your safety. This doesn't mean that you always have to have the app open and on your phone's screen, but it does mean you cannot force close the app and continue to have your safety monitored.

If you force close Loner Mobile while monitoring, your monitoring will quit, and if enabled, Loner Mobile will send a network timeout alert to Blackline Live after your configured time period.