24/7 Live Monitoring Overview

24/7 Live Monitoring

Our Safety Operations Center (SOC) provides organizations with expert safety monitoring and support, ensuring superior employee safety monitoring without sacrificing business productivity. Blackline’s SOC focuses exclusively on monitoring the well-being of employees’ safety. Unlike traditional call centers that often split focus between telemarketing and IT support, our SOC is staffed with professionally-trained monitoring agents 24 hours a day, 365 days a year. Our SOC utilizes the Blackline Live portal, providing them with critical insights into emergency alerts in real-time. Personnel manage safety and gas detection alerts from receipt through to resolution by following the customer’s tailored and documented emergency response protocol. Should an emergency take place, our Safety Operations Center is empowered to dispatch local emergency services across North America. With 99.5% of alerts responded to in under a minute, Blackline’s Safety Operations Center facilitates worry-free monitoring services and support, so employees can take comfort knowing that Blackline always has their back.

Training

FAQ

What are the hours of the Safety Operations Center?

Blackline’s Safety Operations Center is open 24 hours a day, 365 days a year.

How do monitoring personnel know what protocol to follow?

Monitoring personnel follow alert protocols outlined by your organization.

What qualifications do Blackline's Safety Operations Agents have?

Blackline’s monitoring agents are specialized in all Blackline devices, trained in WHMIS, Standard First Aid with CPR-C and AED and H2S Alive.

Support Materials

Resource Library

G7 Dock Datasheet