Changes to Return For Evaluation (RFE) Program For Out of Warranty Products

Effective October 1, 2024, Blackline Safety is simplifying our North American RMA – Return For Evaluation program for out of warranty products by introducing a...

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What’s New in the October 2024 G6 Update

The October 2024 G6 update will be available on October 1, 2024. The update includes:

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Upgraded Blackline Live Page Components

On September 11, we’re upgrading our Blackline Live pages to make the page components easier to see and interact with. The page components that will be updated...

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***RESOLVED***Europe Phone System Outage

Due to technical difficulties, the main phone lines for our Blackline Safety UK Europe office, including Sales and Technical Support, are currently...

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Updated Beacon Name Location

On August 21, 2024, we will be relocating the beacon name information in the device info panel to improve accessibility and user experience in Blackline Live.

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Updated Blackline Analytics Alerts Report

On July 29, 2024, we will be updating the Blackline Analytics Alerts report. The updated design and new features will help you get more valuable insights out...

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CrowdStrike and Microsoft Outage

A major global IT outage is affecting industries around the world, including airlines, banks, healthcare, shops, and broadcasters.

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***RESOLVED*** Blackline Analytics European Region Data Interruption

July 16, 2024 Update: We are pleased to report that this issue has been resolved, and all affected Blackline Analytics reports are showing current data. July...

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New Bulk Order Packaging Coming July 15

To serve you better while reducing our environmental footprint, on July 15, 2024, we will begin shipping all G7 orders of 35 devices or more in bulk packaging...

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New Device Features Launching July 2024

We are pleased to inform you that our new AlertLink and EXO Port Configurations features will launch on July 15, 2024!

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What’s New in the July 2024 G7 Update

The July 2024 G7 update will be available on July 3, 2024.

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New Customer Care Call-in Menus

To help serve you better, we have upgraded our phone system and simplified our menu options when you call Blackline Safety.

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June 2024 Loner Mobile Update for Android

On June 26, 2024, we will be updating the Android Loner Mobile app to version 1.9.21.1. This update is for the Android app only.

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Blackline Live Voice Call Update

We have updated Blackline Live to improve calling from the application to devices that have generated an alert.

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What’s New in the May 2024 EXO Update

The May 2024 EXO update will be available on May 6, 2024. The update includes:

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Chrome and Edge Browsers Crashing

We have received reports that some customers are experiencing issues when performing certain actions in Blackline Live, such as interacting with drop downs on...

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What’s New in Alert Management

An alert management update will be rolled out to Blackline Live on April 16, 2024. The update will be available for self-monitored and Blackline-monitored...

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***RESOLVED*** Degraded U.S. Cellular Communications Affecting Blackline Safety Devices

Updated on February 22, 2024: This issue has been resolved. Original post: We have received reports that some U.S. customers are experiencing intermittent...

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***Resolved*** Intermittent Network Connectivity Events

Update - March 5, 2024: We are pleased to announce that after significant troubleshooting, the root cause of the intermittent connectivity issue has been...

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Blackline Live Banner Removal

On January 2, 2024, we will be updating Blackline Live by removing the information banner from each domain (blue banner in the U.S. domain, grey banner in the...

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What’s New in the November 2023 G7 Update

Updated on December 1, 2023. The November 2023 G7 update will be available starting on December 4, 2023.

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What’s New in the November 2023 Loner Mobile Update

The November 2023 Loner Mobile update (app version 1.9.20.7 for iOS and version 1.9.20.9 for Android) will be available on November 22, 2023.

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What's New in the November 2023 G6 Update

Updated on November 8, 2023. The November 2023 G6 update will be available on November 10, 2023. The update includes:

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Changes to Replacement Cartridge Orders

Starting on October 2, 2023, we will no longer be shipping replacement accessories with replacement cartridge orders.

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New Default Gas Threshold Levels for Blackline Live Europe Domain

Effective September 18, 2023, we will implement new default gas thresholds for new customers and organizations created in the Blackline Live Europe domain....

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What’s new in Blackline Analytics – August 2023

New Interactive Report: How to Use Blackline Analytics

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G7c/G7x QR Quick Start Card Pilot

As part of our commitment to sustainability and to reduce waste, on June 30, 2023, Blackline Safety will begin piloting a QR Quick Start card for G7c, G7x, and...

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G7c TimeStamp Issue

Updated July 6, 2023. We have recently discovered an issue that may cause some G7c devices to inaccurately report the time associated with device measurements...

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What’s New in the June 2023 G6 Update

The June 2023 G6 update will be available on June 26, 2023. The update includes:

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Blackline Analytics Service Disruption *Resolved*

Updated May 31, 2023. This issue has now been resolved. Blackline Analytics is experiencing a service disruption, which began on May 29, 2023.

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Blackline Live Log in Security

To protect Blackline Live against attempts at unauthorized access and brute force hacking attacks, we have recently implemented stricter log in security...

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What’s New in the May 2023 G7 EXO Update

The May 2023 G7 EXO update includes global firmware version 3.465, the addition of voice-over IP (VOIP) functionality, and some bug fixes. The update will be...

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What’s New in Blackline Analytics – April 2023

Updated June 9, 2023. Blackline Analytics has been updated. These updates will go live in the UK/EU on April 19 and in North America/Rest of World on April 26....

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Blackline Analytics Close Contact Report End-of-life

The Blackline Analytics Close Contact report has reached its end-of-life. While this report provided our customers crucial information to help reduce the...

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Blackline Analytics Service Disruption: Feb 17 to Feb 28, 2023

Updated on March 3, 2023. Blackline Analytics experienced a service disruption that impacted Analytics reports for all customers. The disruption began on...

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What’s New in the February 2023 G7 Update

Updated on March 23, 2023. G7’s February 2023 update includes global firmware version 3.467, improved firmware over the air (FOTA) speed, and a new feature and...

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Loner Duo End-of-Life

The Blackline Safety Loner Duo product has reached its end-of-life (EOL) and is discontinued. Blackline will continue to provide customers with technical...

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What's New In Blackline Live - November 2022

We are pleased to inform you G6 is enabled in Blackline Live for the U.S. domain!

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What's New in the October 2022 G7 Update

G7’s global firmware version 3.467 will be available in October 2022 for the following supported devices:

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Blackline Live Europe Cloud Services Launch

We are pleased to inform you that our Blackline Live Europe Cloud services successfully launched on 25 June!

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Blackline Live Planned Maintenance - June 24, 2022

[Planned] Blackline Live Degraded Performance June 24, 2022 at 19:00 MDT/June 25, 2022 03:00 CEST

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Blackline Live Europe Cloud Services and Domain

Updated on June 24, 2022 This article applies to customers identified by Blackline Safety as having operations in Europe, Africa, India, and the Middle East....

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What’s new in the May 2022 G7 EXO Update

In May 2022, G7 EXO devices and accessories will be updated as follows:

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What's New in the April 2022 G7 Update

Updated June 7, 2022 In April 2022, our G7 devices will be updated as follows:

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New Alphanumeric Sender ID for SMS text messaging

Blackline Safety is making changes to alert notifications that use Short Message Service (SMS) text messaging.

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Blackline Live End of Support for Internet Explorer 11

Internet Explorer 11 End of Life Microsoft has announced that as of June 15, 2022, Internet Explorer 11 (IE11) will be retired. You can read more from...

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What’s new in the G7 Bridge 3.451R2 Firmware Update

G7 Bridge global firmware version 3.451R2_BDL will be available in early January 2022. This firmware version applies to 4G G7 Bridges only.

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Blackline Safety Update on Log4j Issues

Blackline Safety is aware of the risks associated with the recent Log4j vulnerability and we want to assure our customers we are mitigating any risks by taking...

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WHAT’S NEW IN THE G7 EXO 3.455 FIRMWARE UPDATE

G7 EXO’s global firmware version 3.455R1 will be available in mid to late November, 2021.

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What’s new in the G7 3.461 firmware update

Updated January 19, 2022. G7's global firmware version 3.461R1 will be rolling out soon. It will be available at the end of January 2022.

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WHAT'S NEW IN THE EXO 3.450 FIRMWARE UPDATE

Updated May 20, 2021 EXO's global firmware version 3.450R1 is coming soon! It will be made available in late May or early June of 2021.

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What's new in the G7 3.450 Firmware Update

Updated October 12, 2021 G7's global firmware version 3.450R1 is coming soon! It will be available on October 18, 2021.

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What's new in the G7 3.445 firmware Update

G7's global firmware version 3.445R1 is coming soon!

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COVID-19 continuity plan

COVID-19 and government recommendations and regulations for social distancing and shutting down of non-essential businesses has made a dramatic impact around...

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What's new in the G7 3.441 firmware update

G7's global firmware version 3.441R1 is here! It was made available July 13, 2020.

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What's new in Loner Mobile 1.9.8.5

This newest version of Loner Mobile for Android and iOS brings you an important new feature: push notifications. When push notifications are turned on, Loner...

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What's new in the global G7 3.430 firmware update

G7's global firmware version 3.430R1 is coming! It will be rolling out April 30, 2020. This update follows the European firmware release that went out March...

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What's new in Loner Mobile 1.9.7.3 (Android) and 1.9.7.4 (iOS)

The newest version of Loner Mobile is now available in your device's corresponding app store. This version features:

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COVID-19: Cleaning and Disinfecting Blackline Devices and Accessories

Updated: October 25, 2022 For more information on cleaning and disinfecting Blackline Safety portable gas detectors, area gas monitors, and accessories, please...

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What's new in the European 3.430 firmware update

Updated March 17, 2020 G7's newest firmware 3.430R1 is coming! It will be rolling out March 20, 2020. This release will be sent out over the air to our...

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*RESOLVED* Usage session issues in Blackline Analytics

Updated April 8, 2020 As you may be aware; Blackline Safety was previously experiencing problems with our usage reports, specifically resulting in occasional...

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*Resolved* Configuration profile status display

Update March 2, 2020: Display issue fix has been deployed successfully. Thank you for your patience! Update February 28, 2020: Estimate for a fix to be...

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Loner 900 and Bridge End-of-Life Notification

Dear valued customer, With the introduction of our line of G7 safety wearables, the Blackline Safety Loner 900 and Bridge product has reached its end-of-life...

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Loner M6 Product End-of-Life notification

Dear valued customer, With the introduction of our line of G7 safety wearables, the Blackline Safety Loner M6 product has reached its end-of-life and has been...

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What's new in Loner Mobile 1.9.6.5

The newest version of Loner Mobile is now available in your smartphone's corresponding app store. This version features:

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Planned Cellular Communication Service Provider Maintenance - November 28, 2019 14:00 MST/21:00 GMT - November 29, 2019 08:00 AEDT

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on...

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Discontinue Blackline Legacy Portal — Dec 31, 2019

We would like to inform our customers that Blackline Safety will be shutting down its legacy Consumer portal (app.blacklinegps.com). Legacy products such as...

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Loner Mobile OS support changes - November 2019

In order to optimize the performance of the Loner Mobile app, we are discontinuing support for older operating systems on iOS and Android. Come November 2019,...

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Blackline Live Portal: Planned Maintenance Advisory — September 30, 2019 MDT / OCTOBER 1, 2019 BST, AEST

Dear Blackline Safety Customer,

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Delay in display of usage and compliance report

Update — September 19, 2019

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**RESOLVED** Cellular Communication Service Provider Interruption - September 17, 2019 MDT/ GMT, September 18, 2019 AEST

As a Blackline Safety customer, we would like to advise you that the service interruption our cellular communication provider was experiencing has been...

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Planned Satellite Service Provider Maintenance Advisory - September 11, 2019 MDT/GMT, September 12th, 2019 AEST

As a Blackline Safety customer, we would like to advise you that our Satellite communication provider Iridium has notified us about a planned maintenance that...

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What's new in the 3.421 firmware update

G7's newest firmware: 3.421 is coming! It will be rolling out Monday, September 9 G7's newest firmware update 3.421 features a variety of new features. These...

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BLACKLINE SAFETY IS DISABLING SUPPORT OF TLS 1.1 OR OLDER

Please be advised that effective August 1, 2019, Blackline will only support web clients using TLS 1.2 and newer. Support for older TLS versions with known...

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*RESOLVED* Planned Cellular Communication Service Provider Maintenance - July 8, 2019 04:00 MDT/11:00 BST/20:00 AEST

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on July...

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*RESOLVED* Planned Satellite Service Provider Maintenance Advisory - June 20, 2019 MDT/BST, June 21, 2019 AEST

As a Blackline Safety customer, we would like to advise you that our Satellite communication provider Iridium has notified us about a planned maintenance that...

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What's new in Loner Mobile 1.9.5.2

The newest version of Loner Mobile is now available in your smartphone's corresponding app store. This version features:

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*RESOLVED* Planned Maintenance Advisory on June 10, 2019

Times updated June 7, 2019

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*RESOLVED* Planned Satellite Service Provider Maintenance Advisory - June 5, 2019 MDT/GMT, June 6, 2019 AEST

As a Blackline Safety customer, we would like to advise you that our Satellite communication provider Iridium has notified us about a planned maintenance that...

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*RESOLVED* Planned Maintenance Advisory on June 3, 2019

As a Blackline Safety customer, we would like to advise you that we will be conducting a planned System Maintenance on June 3, 2019 at 02:00 MDT/09:00...

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*RESOLVED* Configuration status improvements

Fix deployed May 31, 2019

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*RESOLVED* Planned Maintenance Advisory for May 10, 2019 21:00 MDT/ May 11, 2019 04:00 BST, 13:00 AEST

As a Blackline Safety customer, we would like to advise you that we will be conducting a planned System Maintenance on May 10, 2019 MDT/ May 11, 2019 BST and...

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What's new in Loner Mobile 1.9.4.6

The newest version of Loner Mobile is now available in your smartphone's corresponding app store. This version features:

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What's new in the 3.411 firmware update

G7's newest firmware update 3.411 features a variety of new features. These new features include:

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*RESOLVED* Planned Cellular Communication Service Provider Maintenance - March 5, 2019 21:00 MST, March 6, 2019 04:00 GMT/15:00 AEDT

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on March...

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*RESOLVED* Planned Satellite Service Provider Maintenance Advisory February 27, 2019 MST/GMT , February 28, 2019 AEDT

As a Blackline Safety customer, we would like to advise you that our Satellite communication provider Iridium has notified us about a planned maintenance on...

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*RESOLVED* Planned Cellular Communication Service Provider Maintenance - February 21, 2019 at 21:00 MST/ February 22, 2019 at 04:00 GMT/ 18:00 AEDT

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on...

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*RESOLVED* Intermittent loading issues in Blackline Analytics

Resolved as of March 1, 2019

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*RESOLVED* Voice Communication Service Interruption - February 8, 2019

This interruption has been resolved as of of 08:46 MST

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Planned System Maintenance: February 9, 2019 MST/ February 10, 2019 GMT/AEDT

As a Blackline Safety customer, we would like to advise you that we will be conducting a planned system maintenance on February 9, 2019 MST/ February 10, 2019...

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New G7 configuration profile default settings

In order to improve our company configuration recommendations and help streamline new deployments, we have made adjustments to some of the default settings in...

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What's new in Loner Mobile - 1.9.3.6 update

Loner Mobile’s newest update is now available from your iPhone or Android’s corresponding app store. This update includes some cool new additions as well as...

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What's new in Loner Mobile - 1.9.2.8 update

Loner Mobile's newest update is now available from your iPhone or Android's corresponding app store. This update includes some cool new additions as well as...

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Voice Communication Intermittent Service Interruption - November 5, 2018

As a Blackline Safety customer, we would like to advise you that we are currently experiencing intermittent issues with our voice communication service...

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Planned Satellite Service Provider Maintenance Advisory November 1, 2018 MDT/ GMT, November 2 , 2018 AEDT

As a Blackline Safety customer, we would like to advise you that our Satellite communication provider Iridium has notified us about a planned maintenance on...

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Improvements to bump test and calibration reminders

An update is being made to G7’s firmware to alter the behavior of the bump test and calibration reminder intervals. This update allows these intervals to work...

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Introducing push-to-talk

WHAT IS PUSH-TO-TALK? Push-to-talk allows G7c to function similarly to a walkie-talkie, where G7c devices in the same organization and on the same channel will...

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Introducing G7 Pump

WHAT IS A PUMP CARTRIDGE? G7’s pump cartridge is a plug-and-play cartridge Blackline offers that you can attach to G7. This cartridge allows you to test...

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Floorplans in Alert Management

Focused floorplan view in alert management A new Blackline Live update has been rolled out that focuses the map view while managing an alert in the portal....

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Blackline Analytics — Asset utilization reports

Another set of reports has been added to Blackline Analytics — these new asset utilization reports deliver valuable visuals and information logs about devices...

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Planned Cellular Communication Service Provider Maintenance Window — October 3, 2018 UTC/MDT/BST

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on...

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Update to Location Beacon

Updated: March 1, 2023 Blackline Safety’s Indoor Location Technology is getting an upgrade in order to support new G7c hardware. With this transition, there...

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Planned Cellular Communication Service Provider Maintenance Window, Tracking Products - September 15, 2018

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on...

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Planned Cellular Communication Service Provider Maintenance Window - September 15, 2018

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on...

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Setting device language

Device language is now becoming a configurable setting in the G7 configuration profile. Previously, device language could be changed on the device itself, but...

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Loner Mobile update - version 1.9

Loner Mobile's newest update is now available for download. iPhone users can expect to see version 1.9.0, and Android users can expect to see version 1.9.0.1.

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Blackline Analytics — Alerts report

We are excited to be introducing a new report as part of our analytics feature on Blackline Live. Blackline Analytics is a collection of interactive and highly...

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Introducing mass notifications

Updated July 14, 2020 Mass notifications are now available to every organization on Blackline Live, and allow portal managers to send messages to their fleet...

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Quick assign your devices

Edited September 6, 2018

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Planned Cellular Communication Service Provider Maintenance Window - August 18, 2018

As a Blackline Safety customer, we would like to advise you that our cellular communication service provider will be conducting a planned maintenance on August...

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Loner Mobile check-in feature update

Loner Mobile is getting an update to the check-in timer, where users can set their timer without the need to stop monitoring. This update also features...

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Planned Satellite Service Provider Maintenance Advisory August 2, 2018 MDT/BST/UTC

Planned Satellite Service Provider Maintenance Advisory August 2, 2018 MDT/BST/UTC As a Blackline Safety customer, we would like to advise you that our...

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PLANNED SYSTEM MAINTENANCE: July 25, 2018 MDT / July 26, 2018 BST/UTC

As a Blackline Safety customer, we would like to advise you that we will be conducting a Planned System Maintenance on July 25, 2018 MDT / July 26, 2018...

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Bump test and calibration certificates

Edited August 8, 2018

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Cancelled: PLANNED CELLULAR COMMUNICATION SERVICE PROVIDER MAINTENANCE WINDOW - July 22, 2018

NOTE: This planned maintenance has been cancelled, your service will not be affected.

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Explore device data with Blackline Analytics

Edited October 24, 2018

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Introducing configuration modes

Edited February 11, 2019

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Cancelled: Planned Cellular Communication Service Provider Maintenance Window - July 8, 2018

NOTE: This planned maintenance has been cancelled, your service will not be affected.

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New G7 configuration profile

To improve the user experience for our customers, Blackline is introducing a newly-designed G7 configuration profile page in Blackline Live. This updated...

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New configurations page

Blackline Live’s device configuration is getting a new look! To match the sleek, modern appearance and improved functionality of the new pages introduced with...

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May/June Seminar Dates

May/June Seminars The following training seminars will take place on various devices. Each seminar will feature a Blackline Engagement Manager live in front of...

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Unplanned System Maintenance, April 13

Seamless Maintenance Windows Our Software team uses seamless maintenance windows to maintain our infrastructure, ensure that security standards up-to-date and...

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Unplanned System Maintenance, April 12

Seamless Maintenance Windows Our Software team uses seamless maintenance windows to maintain our infrastructure, ensure that security standards up-to-date and...

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Planned System Maintenance, April 10/11

As a Blackline Safety customer, we would like to advise you that our Satellite communication provider Iridium has notified us about a planned maintenance on...

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G7 Firmware Release Notes

G7 firmware updates to Blackline devices are deployed wirelessly in real-time, providing no device downtime or interruptions for users.

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Blackline Live Winter18 Update

About this update Our Winter18 update article provides more information about this update that includes a new look and the option to centralize customer...

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Planned System Maintenance, November 24/25

November 24th, 2017 MST / November 25, 2017 GMT/AEDT As a Blackline Safety customer, we would like to advise you that we will be conducting a Planned System...

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Service Provider Planned Maintenance 9

As a Blackline Safety customer, we would like to advise you that one of our cellular communication providers will be conducting a planned maintenance on...

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